If you can sign in, open Settings → Account & Profile → Delete account and confirm permanent deletion.
If you can’t use the app, email us and include the account's registered email address. Add any Apple relay address too. You don’t need to reinstall the app.
Do not send your password, identity documents, or health records.
We will send a verification message to that registered address to confirm account ownership. We will not delete an account whose ownership cannot be verified. We handle verified requests as soon as reasonably possible and email you when deletion is complete or if more verification is needed.
Email an account-deletion requestDeleting your account permanently removes the account and the data it owns, including member profiles, health and expense records, uploaded files, medical imaging, feedback and attachments, avatars, and account-linked usage records, from our active database and active storage.
In the app, you can delete individual member profiles, documents, and medical imaging you manage without deleting your account.
Records already synced into a profile managed by another account remain under that profile manager. Limited security, crash, and operational logs may be temporarily retained where needed for security, fraud prevention, or legal obligations. Logs we control are deleted when no longer needed; service-provider logs are subject to applicable retention and deletion controls. Limited residual copies in system or provider backups, if any, are used only for disaster recovery, are not available for routine product access, and remain until overwritten or retired under the applicable lifecycle. Deletion obligations continue to apply after a recovery. To prevent an old JWT or background task from recreating deleted storage, deletion temporarily stores a safety marker containing only the raw account UUID. It does not contain your email address or health-record content. The marker is removed immediately after a normal successful deletion; if cleanup is interrupted, an automated cleanup removes it within 24 hours. Store transaction records remain with Google Play, Apple, or their payment processors under their policies. See the Privacy Policy for current retention details.
Deleting your Tiven account does not cancel your Google Play or App Store subscription. Cancel it in the store where you purchased it.